I am using email [edited-for-privacy]@supanet.com
Thunderbird says this "the certificate for imap.supanet.com does not come from a trusted source". however I have used this email for some time and am happy with it . can I continue with this certificate as I do trust this source
Thunderbird says this "the certificate for imap.supanet.com does not come from a trusted source". however I have used this email for some time and am happy with it . can I continue with this certificate as I do trust this source
Изменено christ1
Все ответы (11)
Please post a screenshot of the error. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
IMG_20251215_190419.jpg all i could do bit elderly not that switched on
IMG_20251215_190419.jpg
Underneath the text box where you enter your reply is a 'Browse' button, where you can post your screenshot image.
What happens when you click 'Dismiss'?
Did you also get an exception prompt, like this? https://support.mozilla.org/kb/add-security-exception
Also, please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button ≡, then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.
I have tried to follow instructions but the reply i copied from clipboard had too many characters or have i got it all wrong . I feel I will have to stick with Supanet's web page . Lets forget it I just get confused sorry
the reply i copied from clipboard had too many characters
You can skip the part which doesn't fit into the reply box.
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The problem is possibly Avast. It does generates a certificate on the fly, and then intercepts your secure connection to the server. Try to disable the Mail Shield in Avast and see whether that makes a difference. Better yet, get rid of Avast altogether, and simply use the Windows built-in Defender.
Thank you for your help I will consider the solution and talk it over with someone more knowledgeble, he introduced me to Avast. Thank you for your help I will leave it there and finish this for the moment having other problems to deal with at this age! .Thank you again
Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.