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I am using email [edited-for-privacy]@supanet.com

  • 9 پاسخ
  • 0 have this problem
  • 20 views
  • آخرین پاسخ توسّط John Bennett

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Thunderbird says this "the certificate for imap.supanet.com does not come from a trusted source". however I have used this email for some time and am happy with it . can I continue with this certificate as I do trust this source

Thunderbird says this "the certificate for imap.supanet.com does not come from a trusted source". however I have used this email for some time and am happy with it . can I continue with this certificate as I do trust this source

Modified by christ1

All Replies (9)

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IMG_20251215_190419.jpg all i could do bit elderly not that switched on

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IMG_20251215_190419.jpg

Underneath the text box where you enter your reply is a 'Browse' button, where you can post your screenshot image.

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can only do a photo sorry

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What happens when you click 'Dismiss'?

Did you also get an exception prompt, like this? https://support.mozilla.org/kb/add-security-exception

Also, please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button ≡, then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

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I have tried to follow instructions but the reply i copied from clipboard had too many characters or have i got it all wrong . I feel I will have to stick with Supanet's web page . Lets forget it I just get confused sorry

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the reply i copied from clipboard had too many characters

You can skip the part which doesn't fit into the reply box.

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