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Attached jpg images not appearing as they should. They appear faded, lacking in colour and contrast. Why is this happening???

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  • Last reply by Zenos

jimmyd74
jimmyd74
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I am attaching photos saved in photoshop, as jpgs, sending to the relevant people concerned, to find that the images are not displaying as they should. From viewing the images in the sent folder, they are not appearing how they were saved! I always save as an 8 bit file and are usually not big in size.

The colour, contrast, is nowhere near what it looks like. It seems like when I use Thunderbird, there is a problem. Hopefully someone can assist me with this as I do use this program for the majority of my email communication.

Thank you

I am attaching photos saved in photoshop, as jpgs, sending to the relevant people concerned, to find that the images are not displaying as they should. From viewing the images in the sent folder, they are not appearing how they were saved! I always save as an 8 bit file and are usually not big in size. The colour, contrast, is nowhere near what it looks like. It seems like when I use Thunderbird, there is a problem. Hopefully someone can assist me with this as I do use this program for the majority of my email communication. Thank you
Attached screenshots

All Replies (3)

Zenos
Zenos
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So, are the images degraded when attached in Thunderbird, or when displayed by Thunderbird?

If you save or detach an image from a message in the Sent folder and view it in a "proper" graphics viewer, is it still damaged?

jimmyd74
jimmyd74 Question owner
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Hello, When the email is sent the images appear degraded. I have just opened the images in photo viewer and they appear as they should.

However I have had a couple people say things like weird, funky colours, desaturated. I'm wondering if this has been going on for a while now as nothing has been said?!

Zenos
Zenos
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Which images did you open in photo viewer? The ones saved from sent messages?

Email has to encode all attachments, including binary files, in a form that uses readable and printable characters (because email is essentially a text medium) so it is intrinsically capable of transferring pictures in perfect condition. What might be a problem is any compression or re-encoding; it occurs to me that images (particularly in-line, embedded images) might be re-encoded as png for transmission purposes, despite your adding them as jpg, and maybe such a conversion is being done imperfectly. Having said that, attachments should be just taken-as is, without any attempt to interpret their content.

I've never seen any such degradation in Thunderbird myself, but I have to say I don't use it very often to work with photos. There are several alternatives to email for the transmission of large images.