Thunderbird Community Forum

An elderly friend uses Thunderbird on her laptop, and up until recently it has been fine. Then it just sits there and doesn’t show any new emails, just kind of frozen. She can send emails but not receive them.. Previously another friend had downloaded BT software to act as an alternate to access her @btinternet.com emails…. Strangely she hadn’t received any emails for a few days…. I found that her emails were being auto forwarded to an unknown email. I disabled that and her emails arrived and were visible on the BT site. I downloaded the thunderbird app to her mobile and attempted to set her account up , with no luck.

Any suggestions. Should I delete the thunderbird stuff on both laptop and phone and re-install?

Thanks

After Windows installed an update in the middle of the night I can't open Thunderbird and I've tried uninstalling it and reinstalling with success.

It says: Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window.

I've rebooted the PC, shut down the PC, ended the task and still nothing. It seem that Thunderbird didn't shut down correctly and the system still thinks that it's open and running. Anyone know how I can fix this issue?

Thanks,

Gregg